Customer Service Specialist

  • Career Level Manager
  • Experience Fresh
  • Qualifications Certificate

Course Description

A customer service specialist is a professional for direct customer support within any organisation, across all sectors. They act as an advocate for customer service often dealing with complex and varied customer requests, complaints, and queries. 

Customer service specialists are experts in their organisation’s products/services and will analyse data and information to make improvements, sharing this knowledge with their wider team.

The customer service specialist is an adaptable and flexible self-starter who commits to resolving customer issues. They work well with a team and have an enthusiastic positive attitude.

Career Progression & Entry Requirements

Entry requirements vary according to the employer, but learners with more advanced interpersonal skills and some experience of working with customers are more likely to be selected. 

Learners will need to have achieved Level 2 in both Maths and English before the completion of the apprenticeship.

Possible routes for career progression include customer service team leader and management roles.

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Course Content

This course delivers all the understanding required to succeed as a customer service specialist.

It delivers training in:

  • Business knowledge and understanding
  • The customer journey
  • Customer insight
  • The customer service culture
  • Customer service performance
  • Service delivery and improvement

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Course Details

Programme Duration: Typically 15 months (depending on experience) 

Professional Registration: On successful completion of this apprenticeship, apprentices will become eligible to join the institute of customer service as individual members at a professional level. Should they progress on a customer service career path, they may be eligible for further professional membership including management.

Funding: All of our Business Futures courses can be funded commercially or through government funding. Please enquire to find out more.